Email support
Within 1 business dayFor everything that isn’t urgent — account questions, billing, general enquiries.
support@xiaomicrowdtrading.comLift & impact
Contributions, recurring donations, partner programmes, impact reports.
Still stuck?
In-app chat
Within 4 business hoursFor account-specific issues that need a human eye — KYC questions, order execution, trade clarifications.
Open chat (sign-in required)Security & emergency
ImmediateSuspected account compromise, unauthorised withdrawal, urgent fraud signal.
security@xiaomicrowdtrading.comThree minutes. No paperwork.
Trade, shop, and contribute from one wallet.